Our Family

Dear Staff, Volunteers and Friends,


Our Family is dedicated to maintaining a culture that promotes excellence and continual improvement.

We are proud of our adherence to the high standards set by the Council on Accreditation (COA) and the Arizona Office of Behavioral Health Licensure. By integrating these standards into everything we do as an agency, we ensure that the service we provide is of the highest quality, that our administration is efficient and accountable, and that our resources are committed to efforts that truly make our community a better place to live, to grow up, and to grow older.

Quality improvement is a complex, year-round activity. Our quality improvement process looks at everything from the content of our case files, to the safety and security of our facilities, to the success rates of our programs. This is an agency-wide effort that requires the involvement of a wide range of staff members.

Every program and service of Our Family sets goals for service provision and client success. These goals are reviewed and revised annually, and progress toward achieving them is measured through outcomes data, anecdotal evidence, and client feedback.

Input from our clients, staff, volunteers, donors and other community stakeholders is one of the most valuable tools we have for understanding the impact of our work. We hope that every interested community member will offer questions, suggestions and feedback at suggestionbox@ourfamilyservices.org.

Each year, Our Family publishes an annual report to highlight the successes of our programs, discuss challenges in our community, and present our financial information. The annual report tells our stakeholders how we affect the lives of our clients, how we spend every dollar, and how Tucson’s changing needs shape our programming.

On our website you will find our latest annual report, audited financial statements, program overviews and recent news.

We are proud of the work that our staff does every day to change the lives of our community’s children, youth, families, elders and neighborhoods.



Patti Caldwell, CEO



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